1. Information We Collect

• Personal details: name, email, phone, billing/shipping address, payment info.
• Device data: IP address, browser type, operating system, session info.
• Order history: products purchased, preferences, returns/warranty claims.
• Communications: emails, chat messages, support inquiries.

2. How We Use Your Information

• Process and fulfill orders, provide shipping updates, manage returns/warranty claims.
• Respond to inquiries, provide customer support, and deliver service updates.
• Improve website experience, product offerings, and advertising relevance.
• Meet legal, tax, and regulatory requirements.

3. Sharing of Information

We do not sell or rent personal data. We may share limited information with:

• Carriers & logistics providers: to deliver your order.
• Payment processors: to complete secure transactions.
• Service providers: hosting, analytics, and fraud prevention vendors.
• Legal authorities: when required by law, subpoena, or fraud investigation.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Remember cart items and account settings.
• Measure site performance and traffic sources.
• Deliver personalized promotions and relevant ads.

You can manage cookies through your browser settings. Blocking cookies may limit site features.

5. Data Retention

We retain order records and account information as long as necessary for business, legal, and tax purposes. Payment information is not stored by us—only by secure payment processors.

6. Your Rights

• Request access to your personal data we hold.
• Request correction or deletion of inaccurate or outdated data.
• Opt-out of marketing emails by clicking “unsubscribe” or contacting us.
• Request a portable copy of your data for transfer to another service.

7. Security

We use secure HTTPS connections, encryption for sensitive data, and trusted third-party payment gateways. While no system is 100% secure, we take industry-standard precautions to protect your information.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe your child has provided personal data, please contact us to remove it.

9. Updates to This Policy

We may update this Privacy Policy occasionally. Changes take effect immediately upon posting here with an updated effective date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

• Email: support@brightnesthomegoods.com
• Phone: +1 (720) 473-0245
• Address: BrightNest Home Goods · 16 E Old Willow Rd, Prospect Heights, IL 60070