At Bright Nest Home Goods, we respect your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described below.

Information We Collect

• Order & Account Info: Name, shipping and billing addresses, email, phone, and order history.
• Payment Info: Processed by trusted third-party payment providers; we do not store full card details.
• Device & Usage Data: IP address, browser type, pages viewed, time on site, referring pages.
• Support Messages: Information you provide when contacting customer care (email, chat, phone).

How We Use Your Information

• To process and fulfill orders, provide shipping updates, and handle returns or warranty claims.
• To improve our website, products, and customer experience.
• To personalize content and recommend products.
• To prevent fraud, secure our services, and comply with legal obligations.
• To communicate with you about your orders, service updates, and (with your consent) promotions.

Payment Processing

Payments are handled by third-party processors that meet industry security standards. We do not store full payment card numbers or CVV codes on our servers.

Cookies & Similar Technologies

• Essential Cookies: Required for basic site functionality (cart, checkout).
• Performance Cookies: Help us understand site usage and improve functionality.
• Preference Cookies: Remember your settings and choices.
• Advertising Cookies: May be used to deliver relevant offers. You can control cookies in your browser settings.

Sharing Your Information

• Service Providers: We share necessary information with shipping carriers (e.g., FedEx), payment processors, and technical partners to operate our store.
• Legal & Safety: We may share information when required by law or to protect our rights and users.
• No Sale of Personal Information: We do not sell personal information.

Your Choices & Rights

• Access & Correction: You may request a copy of your personal information or ask us to correct it.
• Deletion: You may request deletion of your personal information, subject to legal/operational requirements.
• Marketing Preferences: You can opt out of promotional emails at any time by using the unsubscribe link or contacting us.
• Cookie Controls: Manage cookies through your browser settings. Disabling cookies may affect site functionality.

Data Security

We use administrative, technical, and physical safeguards to help protect your information. While no system is 100% secure, we continuously improve our controls and practices.

Data Retention

We retain personal information only as long as needed to provide services, fulfill orders, meet legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our website is intended for adults and not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us to request deletion.

Links to Other Sites

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date will be revised accordingly.

Contact Us

• Email: support@brightnesthomegoods.com
• Phone: +1 (720) 473-0245
• Address: 16 E Old Willow Rd, Prospect Heights, IL 60070
• Hours: Monday–Friday, 9:00 AM – 6:00 PM CST

Last updated: September 15, 2025.