shipping information

Fast, reliable shipping from U.S. warehouses with clear tracking and support.

Last updated: Sep 8, 2025

Our Shipping Promise

As a USA-based, family-owned company (founded in 1989), we focus on dependable delivery and clear communication. Orders ship quickly, tracking is emailed automatically, and our support team is available if you need help.

Same-day dispatch for orders placed by 2:00 PM CT on business days
Standard transit time: 3–5 business days after dispatch
Free standard shipping on orders $50+ (continental U.S.)
Live tracking via carrier email/SMS updates

Processing Times

Orders received by 2:00 PM CT on business days generally ship the same day.
Orders received after the cutoff ship the next business day.
During peak periods (holidays, promotions), please allow an extra business day for processing.

Methods & Carriers

We auto-select the most reliable option based on weight and destination (FedEx, UPS, or USPS).
Standard service delivers in 3–5 business days after dispatch.
Expedited options may appear at checkout when available.

Tracking & Notifications

Tracking is emailed when your order ships (check spam/junk if you don’t see it).
Some carriers offer SMS updates; opt in on their tracking page.
If tracking does not update within 48 hours, contact us and we’ll investigate.

Rates & Free Shipping Thresholds

Free standard shipping on orders $50+ within the continental U.S.
Shipping rates for orders under $50 are calculated at checkout based on weight and destination.
Expedited/oversize items may incur additional fees shown at checkout.

Address Accuracy

Review your shipping address carefully at checkout (suite/apartment number, ZIP code).
We cannot reroute packages once in transit.
Undeliverable parcels returned to us will be processed for a refund minus outbound shipping if the address was entered incorrectly.

Lost, Delayed, or “Delivered” but Missing

If tracking shows “delivered” but you cannot locate the package, check with neighbors, building management, or a family member first.
Contact the carrier to start a trace, then notify us within 7 days so we can help.
For weather or carrier delays, we’ll monitor the shipment and keep you updated.

Damaged in Transit

Keep all original packaging and take photos of the product, inner packaging, and outer carton.
Email photos and your order number to support@brightnesthomegoods.com within 7 days of delivery.
We’ll arrange a replacement or other appropriate remedy after review.

Current Shipping Coverage

We currently ship within the United States. If international service becomes available, we will update this page.

Questions?

Our Illinois-based support team replies within 1 business day. We’re here to help with tracking, delivery issues, or special requests.

Phone: +1 (720) 473-0245
Email: support@brightnesthomegoods.com
Hours: Mon–Fri, 9:00 AM – 6:00 PM CT
Address: 16 E Old Willow Rd, Prospect Heights, IL 60070

Every order is covered by our 30-Day Money-Back Guarantee, and every product by our 1-Year Replacement Warranty. See our Returns & Exchanges and Warranty & Product Care for details.