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How long does shipping take?
Most orders are processed the same day and ship within 24 hours. Standard delivery typically arrives in 2 to 5 business days depending on your location.
Do you offer same-day shipping?
Yes. Orders placed before 1:00 PM CST Monday through Friday normally ship the same day.
Will I receive tracking information?
Yes. A tracking number is automatically emailed to you as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window on most items as long as the product is unused, in original packaging, and in resellable condition.
How do I start a return?
Email us at support@brightnesthomegoods.com with your order number and the reason for the return. Our team will provide instructions right away.
When will I receive my refund?
Refunds are typically processed within 3 to 5 business days after we receive and inspect the returned item.
Are your products safe and high quality?
Yes. All Bright Nest Home Goods items are manufactured using high-quality materials and tested for safety, durability, and performance.
Do you offer warranties?
Many items include a manufacturer warranty. If your product ever has an issue, contact us and we will help resolve it.
Are your nonstick cookware products PFOA-free?
Yes. All of our cookware is PFOA-free and produced with modern, food-safe finishes.
What if my package is lost or stolen?
Contact us immediately. We will investigate with the carrier and either replace or refund your order depending on the situation.
What if my item arrives damaged?
Send us photos along with your order number. We will immediately send a replacement at no cost to you.
Can I change or cancel my order?
Orders can be changed or canceled within 1 hour of being placed. After that we cannot guarantee modifications due to fast processing times.
Do I need an account to place an order?
No. You may checkout as a guest or create an account for faster future purchases.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and other secure payment options available on Shopify.
If your question was not answered above, you may contact us anytime using the form below.