If you don’t see your answer here, contact us our U.S. team is happy to help.
Last updated: Sep 8, 2025
Shipping & Delivery
Where do you ship from?
All orders ship from U.S. facilities via FedEx, UPS, or USPS. We auto-select the best method based on weight and destination.
How long does shipping take?
Orders placed by 2:00 PM CT on business days typically ship the same day. Standard delivery arrives in 3–5 business days after dispatch. You’ll receive tracking by email.
Do you offer free shipping?
Yes—free standard shipping on orders $50+ within the continental U.S. Other rates appear at checkout.
Do you ship internationally?
We currently ship within the United States. We’ll update this page if international service becomes available.
What if my address is wrong or the package is missing?
Please verify your address at checkout. We cannot reroute packages once in transit. If tracking shows “delivered” but you didn’t receive it, check with neighbors and the carrier first, then contact us within 7 days at support@brightnesthomegoods.com.
Orders & Returns
What is your return policy?
Every order is covered by our 30-Day Money-Back Guarantee on unused items in original packaging. Start a return by emailing support@brightnesthomegoods.com with your order number.
How do I start a return or exchange?
Email our team with order number, reason, and photos if applicable.
We’ll reply with an RMA and instructions.
Pack items securely and include the RMA in the box.
Who pays return shipping?
We cover shipping for confirmed defects or incorrect items. For change-of-mind returns, return shipping may apply.
When will I receive my refund?
Refunds typically post within 5–7 business days after the return is received and inspected.
What items are non-returnable?
Used items, items not in original packaging, products damaged by misuse or improper care, and final-sale items (if marked).
Products & Warranty
Do you offer a product warranty?
Yes every BrightNest product is backed by our 1-Year Replacement Warranty against manufacturing defects under normal household use. See Warranty & Product Care for details.
How do I file a warranty claim?
Email support@brightnesthomegoods.com with your order number, description of the issue, and photos/video. We’ll review and confirm next steps.
How do I care for nonstick cookware?
Hand wash with mild detergent and a soft sponge; avoid abrasive pads. Use wooden/silicone/nylon utensils. Cook on low–medium heat and let pans cool before washing.
Do you publish product specs?
Yes—product pages include SKU, UPC/GTIN, weight, dimensions, and country of origin where applicable.
Payments, Tax & Billing
What payment methods do you accept?
We accept major credit/debit cards and secure digital payment options depending on your location. All transactions are processed via trusted payment providers.
Will I be charged sales tax?
Sales tax is calculated at checkout where required by law, based on your shipping address.
Why did my payment fail?
Common reasons include bank authorization, billing address mismatch, or card limits. Try another card or contact your bank. If it persists, reach us at support@brightnesthomegoods.com.
Can I get an invoice or receipt?
Your order confirmation email serves as a receipt. If you need a formal invoice, email us with your order number and billing details.
Account & Security
Do I need an account to order?
No—guest checkout is available. Creating an account lets you view order history and save addresses.
How do you protect my information?
We use secure connections (HTTPS) and rely on trusted payment processors. For details, see our Privacy Policy and Cookie Policy.
How can I request, correct, or delete my data?
Submit a request via our Privacy Request page or email us. We’ll verify your identity and respond promptly.
Tracking & Delivery
Where is my tracking number?
We email tracking as soon as your order ships. If you don’t see it, check your spam folder or contact us.
My tracking hasn’t updated—what should I do?
Carriers may batch-scan parcels. If there’s no update for 48 hours, reach out and we’ll investigate with the carrier.
Tracking shows delivered, but I didn’t receive it.
Check with neighbors and your property’s office. If still missing, contact the carrier first, then email us within 7 days so we can help.
Still Need Help?
We’re a family-owned USA business, founded in 1989. Our Illinois-based team replies within 1 business day.
Address: 16 E Old Willow Rd, Prospect Heights, IL 60070
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