Our goal is to make shopping with Bright Nest Home Goods easy and reliable. Below you’ll find answers to the most common questions about shipping, returns, warranty, payments, and account security. If you don’t see your answer here, our U.S.-based team is happy to help within 1 business day during normal business hours.

Shipping & Delivery

• Carrier: All orders ship from the U.S. via FedEx.
• Processing Time: Orders placed by 2:00 PM CST typically ship the same business day. Orders placed after 2:00 PM ship the next business day.
• Transit Time: Standard delivery is 3–5 business days after dispatch. A tracking number is emailed as soon as your order ships.
• Shipping Area: Continental U.S. delivery only. Oversized items cannot be shipped to P.O. boxes.

Orders & Returns

• 30-Day Money-Back Guarantee: Unused items in original packaging may be returned within 30 days of delivery.
• Return Process: Email support@brightnesthomegoods.com with your order number and reason for return. Please include photos if the item arrived damaged or defective. We’ll provide an RMA and return instructions.
• Return Shipping: Free for defective, damaged, or incorrect items. For change-of-mind returns, return shipping costs may apply.
• Refund Timeline: Refunds are issued within 5–7 business days of receiving and inspecting your return.
• Non-Returnable Items: Used items, items not in original condition, and marked final-sale products are not eligible for return.

Products & Warranty

• Warranty Coverage: All products include a 1-Year Replacement Warranty for manufacturing defects under normal household use.
• Warranty Claims: Email us your order number, description of the issue, and photos or video. Our team will guide you through the replacement process.
• Care Instructions: Hand wash nonstick cookware with mild detergent and a soft sponge. Avoid abrasive cleaners and metal utensils. Let pans cool before washing.
• Food Safety: All products are made with materials intended for safe, everyday food use when used as directed.

Payments, Tax & Billing

• Payment Methods: We accept major credit/debit cards and trusted digital payment providers.
• Sales Tax: Calculated automatically at checkout based on your shipping address and local laws.
• Payment Issues: Failed transactions may be due to billing address mismatch, card limits, or bank authorization. Try a different method or contact your bank; our team is here to help.
• Invoices: Your order confirmation email serves as a receipt. For a detailed invoice, email us with your order number and billing details.

Account, Privacy & Security

• Guest Checkout: No account is required to place an order.
• Data Requests: To access, correct, or delete your personal information, email support@brightnesthomegoods.com. See our Privacy Policy for details.
• Secure Checkout: We use HTTPS encryption and trusted third-party processors. We never store full payment card details.

Tracking & Delivery Issues

• Tracking Updates: Tracking information is emailed when your order ships.
• No Updates: If tracking hasn’t updated within 48 hours, contact us and we’ll investigate with FedEx.
• Marked “Delivered” but not received: First check with neighbors or your property manager. If still missing, contact us within 7 days so we can assist.

Contact Information

• Phone: +1 (720) 473-0245
• Email: support@brightnesthomegoods.com
• Address: 16 E Old Willow Rd, Prospect Heights, IL 60070
• Hours: Monday–Friday, 9:00 AM – 6:00 PM CST

Response time: within 1 business day. Closed on U.S. federal holidays.