At Bright Nest Home Goods, your satisfaction comes first. Every purchase is backed by our 30-Day Money-Back Guarantee and 1-Year Replacement Warranty for peace of mind.

30-Day Money-Back Guarantee

• Unused items in original packaging may be returned within 30 days of delivery for a refund.
• Original shipping charges are refundable only if the return is due to our error or carrier-related damage.

How to Start a Return

• Email support@brightnesthomegoods.com with your order number and reason for return. Include photos if the item is damaged or defective.
• We will provide an RMA and step-by-step instructions. If eligible, we’ll send a prepaid FedEx return label.

Return Shipping

• Return shipping is free for defective, damaged, or incorrect items.
• For change-of-mind returns, return shipping costs may apply.

Refunds

• Refunds are issued to the original payment method within 5–7 business days after the return is received and inspected.
• We will notify you by email once your refund has been processed.

Exchanges

• If you would like an exchange, we will send the replacement once your return is in transit back to us.

Non-Returnable Items

• Used items, items not in original condition, and products marked final sale cannot be returned.

Warranty Coverage

• All products include a 1-Year Replacement Warranty against manufacturing defects under normal household use.
• To start a warranty claim, email us your order number, a description of the issue, and clear photos or a short video.
• Warranty does not cover misuse, improper care, accidental damage, or normal wear and tear.

Contact Us

• Phone: +1 (720) 473-0245
• Email: support@brightnesthomegoods.com
• Address: 16 E Old Willow Rd, Prospect Heights, IL 60070
• Hours: Monday–Friday, 9:00 AM – 6:00 PM CST