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We want you to be happy with your purchase from Bright Nest Home Goods. If something is not right, our Returns and Exchanges Policy outlines how we can help.
Most unused items in their original condition and packaging may be returned within 30 days of delivery for a refund or exchange. Items that show signs of use, damage, or alteration may not be eligible for return. Certain items may be final sale and not eligible for return; any such exceptions will be clearly noted on the product page.
To start a return, please contact us at support@brightnesthomegoods.com with your order number, the item you wish to return, and the reason for the return. Our customer support team will provide instructions and, if applicable, a return authorization.
Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method for all returns as we are not responsible for packages lost in transit.
Once we receive and inspect your returned item, we will process your refund to the original method of payment, typically within 3 to 5 business days. Shipping charges and certain fees may be non-refundable unless otherwise required by law.
If you received a defective, damaged, or incorrect item, we will gladly replace it at no additional cost to you. Please contact us as soon as possible with photos and your order details so we can resolve the issue quickly.
If you have any questions about this Returns and Exchanges Policy, please contact us at support@brightnesthomegoods.com or call +1 (847) 238 1030.