Terms of Service

Welcome to Bright Nest Home Goods. By accessing or using our website and services, you agree to these Terms of Service (“Terms”). Please read them carefully.

1. Overview

These Terms govern your use of the Bright Nest Home Goods website, products, and services (“Services”). “We,” “us,” and “our” refer to Bright Nest Home Goods. If you do not agree to these Terms, you may not use the Services.

2. Eligibility & Your Account

  • You must be at least 18 years old to use the Services.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • Notify us immediately of any unauthorized use of your account.

3. Orders & Acceptance

  • All orders are offers to purchase subject to our acceptance. We may cancel any order for reasons including suspected fraud, inventory limitations, pricing or content errors, or inability to verify payment.
  • Order confirmations acknowledge receipt of your order; acceptance occurs when your order ships.
  • If we cancel after payment, we will refund the full amount to your original payment method.

4. Pricing, Promotions & Availability

  • Prices, promotions, and availability are subject to change without notice.
  • We may limit quantities to reasonable household amounts.
  • Where shown, product identifiers and specifications (e.g., UPC/GTIN, weight, dimensions) reflect our latest information at posting and may change.

5. Shipping, Returns & Warranty

  • Shipping timelines, return procedures, and warranty terms form part of these Terms and are described on our Shipping Information, Returns & Warranty, and FAQ pages.
  • Orders placed by 2:00 PM CST typically ship the same business day via FedEx; standard transit is 3–5 business days.
  • Our standard policy includes a 30-Day Money-Back Guarantee on unused items in original packaging and a 1-Year Replacement Warranty against manufacturing defects under normal household use.

6. Product Information

  • We strive to display product details and colors accurately; actual colors may vary due to device settings and lighting.
  • Always follow the care and use instructions included with your product.

7. Acceptable Use

  • You agree not to misuse the Services, interfere with their operation, upload malware, scrape without permission, or violate any law or third-party right.

8. User Content & Reviews

  • By submitting reviews, photos, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with the Services.
  • You represent that your submissions are accurate, lawful, and do not infringe others’ rights. We may moderate or remove content that violates these Terms.

9. Third-Party Services

  • Our site may link to third-party services (e.g., payment processors, shipping trackers). We are not responsible for their content or practices; please review their terms and privacy policies.

10. Disclaimers

  • To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising from or related to your use of the Services.

12. Indemnification

  • You agree to indemnify and hold Bright Nest Home Goods harmless from claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or misuse of the Services.

13. Governing Law & Dispute Resolution

  • Governing Law: These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles.
  • Informal Resolution: Before filing a claim, please contact us so we can attempt to resolve it within 30 days.
  • Venue: Where court proceedings are permitted by law, the exclusive venue is state or federal courts in Cook County, Illinois.
  • Arbitration / Small Claims: Disputes may be brought in small claims court or resolved by binding arbitration on an individual basis where allowed. Class actions are waived to the extent permitted by law.

14. Changes to These Terms

  • We may update these Terms occasionally. Changes are effective upon posting with an updated “Last updated” date. Continued use after changes means you accept the revised Terms.

15. Contact Us

  • Email: support@brightnesthomegoods.com
  • Phone: +1 (720) 473-0245
  • Address: 16 E Old Willow Rd, Prospect Heights, IL 60070
  • Hours: Monday–Friday, 9:00 AM – 6:00 PM CST

Last updated: September 15, 2025.