1. Overview
These Terms of Service (“Terms”) govern your access to and use of the BrightNest Home Goods website, products, and services (“Services”). “We,” “us,” and “our” refer to BrightNest Home Goods, a USA, family-owned and operated company founded in 1989 and headquartered in Prospect Heights, Illinois.
2. Eligibility & Your Account
- You must be at least 18 years old to make purchases.
- You are responsible for keeping your account credentials confidential and for all activities under your account.
- Please notify us immediately of any unauthorized use of your account.
3. Orders & Acceptance
- All orders are offers to purchase subject to acceptance by us. We may reject or cancel any order, including for suspected fraud, availability, or errors.
- If we cancel after charging you, we will promptly refund the full amount to your original payment method.
- Order confirmations acknowledge receipt of your order but do not constitute acceptance until the order ships.
4. Pricing, Promotions & Taxes
- All prices are listed in U.S. Dollars (USD) and may change without notice.
- We strive for accuracy but may correct pricing or availability errors and cancel orders placed under incorrect information.
- Applicable taxes and shipping are calculated at checkout based on your shipping address and selected delivery method.
- Promotions and coupons are subject to posted terms and may not be combined unless expressly stated.
5. Shipping, Risk of Loss & Title
- Please review our Shipping & Delivery page for processing times, carriers, and tracking details.
- Risk of loss transfers to you upon delivery to the shipping address on your order. Title transfers upon our delivery of the goods to the carrier, unless otherwise required by law.
- We are not responsible for delays caused by carriers, weather, or events beyond our control; however, we will assist with carrier investigations and updates.
6. Returns, Refunds & Exchanges
Our Returns & Exchanges policy forms part of these Terms. We proudly offer a 30-Day Money-Back Guarantee on unused items in original packaging and a 1-Year Replacement Warranty against manufacturing defects; see Warranty & Product Care for eligibility, exclusions, and claim steps.
7. Product Information & Availability
- We work to display product colors, dimensions, and details accurately. Actual colors may vary due to monitor settings and lighting.
- Availability, specifications, and pricing are subject to change. We may limit quantities to reasonable household amounts.
- Where provided, product identifiers and specifications (e.g., UPC/GTIN, weight, dimensions, country of origin) reflect our latest information at time of posting.
8. Intellectual Property
- All site content—including text, graphics, logos, product images, and design elements—is owned by or licensed to BrightNest Home Goods and protected by applicable laws.
- You may not copy, modify, distribute, or create derivative works without our prior written consent.
9. User Reviews & Submissions
- By submitting reviews, photos, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our Services.
- You represent that your submissions are accurate, lawful, and do not infringe the rights of others.
- We may moderate or remove submissions that are unlawful, misleading, or violate these Terms.
10. Acceptable Use
- Do not use the site for unlawful purposes, to violate others’ rights, to upload malware or automated scraping tools, or to interfere with site operation.
- We may suspend or terminate access for violations of these Terms.
11. Third-Party Services & Links
Our site may link to third-party sites or services. We are not responsible for their content, policies, or practices. Please review their terms and privacy notices.
12. Privacy
Your use of our Services is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, and share information.
13. Disclaimers
Except as expressly provided in our written warranty, the Services and products are provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
14. Limitation of Liability
To the fullest extent permitted by law, BrightNest Home Goods and its owners, officers, and employees are not liable for any indirect, incidental, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from your use of the Services or products. Some states do not allow certain limitations; in such cases, our liability shall be limited to the maximum extent permitted by law.
15. Indemnification
You agree to indemnify and hold BrightNest Home Goods harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or your misuse of the Services.
16. Governing Law & Dispute Resolution
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Governing Law: These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles.
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Informal Resolution: Before filing a claim, please contact us so we can attempt to resolve the issue informally within 30 days.
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Arbitration/Small Claims: If not resolved, disputes may be brought in small claims court or resolved by binding arbitration on an individual basis. You and BrightNest waive class actions, to the extent permitted by law.
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Venue: For any court proceedings allowed by law, the exclusive venue is state or federal courts located in Cook County, Illinois.
17. Changes to the Terms
We may update these Terms occasionally. Changes are effective upon posting with an updated “Last updated” date. Continued use after changes means you accept the revised Terms.
