Careers

Join a USA-based, family-owned company (founded in 1989) building reliable cookware and home essentials for real life.

Last updated: Sep 8, 2025

Our Culture

We’re a close-knit team headquartered in Prospect Heights, Illinois. We move fast, sweat the details, and put customers first. If you care about quality products, honest service, and practical problem-solving, you’ll feel right at home.

Customer-first: Do what’s right—always.
Ownership: Empowered to make decisions and improve how we work.
Craft: Pride in details—from product specs to support emails.
Teamwork: Low-ego, collaborative, and respectful.

Benefits

Competitive compensation
Health, dental, and vision coverage
401(k) with company match
Paid time off & holidays
Employee product discount

Work & Life

Flexible, hybrid roles (where applicable)
Modern workspace & tools
Professional development support
Volunteer & community initiatives

What We Value

Integrity and reliability
Clear communication
Bias for action
Continuous improvement

Open Roles

We hire thoughtfully. If you don’t see a perfect match, apply anyway—we review every resume.

Customer Experience Associate (Full-Time, On-Site – Prospect Heights, IL)

What you’ll do: Help customers by email/phone, manage RMAs/returns, track shipments, and coordinate with warehouse teams.
What you bring: Clear communication, empathy, strong attention to detail, comfort with basic order/CRM tools.
Nice to have: Experience with Shopify or marketplace support (Amazon/Walmart/eBay).

How to apply: Email your resume to careers@brightnesthomegoods.com with subject “CX Associate – IL”.

Operations Coordinator (Full-Time, On-Site – Prospect Heights, IL)

What you’ll do: Coordinate inbound/outbound shipments, maintain inventory accuracy, and support vendor/carrier relations.
What you bring: Organized, Excel/Sheets capable, process-oriented; comfort with WMS or inventory tools is a plus.
Nice to have: Experience with 3PLs, cartonization, or freight quoting.

How to apply: Email your resume to careers@brightnesthomegoods.com with subject “Operations Coordinator – IL”.

Ecommerce Specialist (Full-Time, Hybrid – IL)

What you’ll do: Manage product pages, listings, and promotions; optimize content for SEO and conversion; monitor reviews and pricing.
What you bring: Experience with Shopify; basic HTML a plus; comfort with spreadsheets and analytics dashboards.
Nice to have: Marketplace experience (Walmart/Amazon/eBay), basic photo editing, or feed management.

How to apply: Email your resume to careers@brightnesthomegoods.com with subject “Ecommerce Specialist – IL”.

How We Hire

Apply: Send your resume and a short note (3–5 sentences) on why BrightNest.
Initial screen: 20–30 minute chat to learn more about you and the role.
Skills conversation: Role-specific discussion or lightweight exercise (if applicable).
Final interview: Meet the hiring manager and a peer.
Offer: We move quickly, and we respect your time.

We reply to every applicant—typically within 5–7 business days.

Equal Opportunity

BrightNest Home Goods is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. We do not discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected status.

Questions?

Careers Email: careers@brightnesthomegoods.com
Phone: +1 (720) 473-0245
Address: BrightNest Home Goods · 16 E Old Willow Rd, Prospect Heights, IL 60070
Hours: Mon–Fri, 9:00 AM – 6:00 PM CT

If you need a reasonable accommodation for the application process, please email careers@brightnesthomegoods.com.