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Frequently Asked Questions
📦 How long does shipping take?
Orders placed by 2:00 PM CT ship the same business day via FedEx.
Standard shipping: 2–5 business days.
Expedited options available at checkout.
🚚 How can I track my order?
Once your order ships, you’ll receive an email with a FedEx tracking link.
You can also track it anytime on our Shipping & Returns page by entering your order number and email.
🔄 What is your return policy?
We offer a 30-day hassle-free return policy.
Items must be unused and in original packaging.
Start your return on our Returns page or contact us at support@brightnesthomegoods.com.
🛡 Do your products come with a warranty?
Yes — all eligible products include a 1-year limited warranty against defects.
Visit our Warranty & Product Care page for full details.
💳 What payment methods do you accept?
We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Payments are securely processed and encrypted.
❓ Can I change or cancel my order?
Yes, if your order has not yet shipped. Please contact us immediately with your order number.
Once shipped, changes/cancellations are not possible, but you may start a return.
🌎 Do you ship internationally?
Currently, we ship only within the United States.
International shipping is planned for the future — sign up for our newsletter for updates.
Yes. All transactions are protected with SSL encryption and PCI-compliant processing.
Your payment details are never stored on our servers.
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